Shipping policy

Shipping Policy

Thank you for shopping with BASELINE Pickleball.

We currently ship Australia-wide.

Processing Times

Orders are typically processed within 1–2 business days after payment has been received.

During peak periods, promotions, public holidays, or product launches, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

We offer the following shipping options within Australia:

Standard Shipping: $10 AUD
Express Shipping: $15 AUD

Estimated delivery times:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary depending on your location and carrier delays.

Shipping Carriers

Orders are shipped using trusted Australian shipping carriers, including Australia Post and other courier partners where appropriate.

Tracking information will be provided once your order has been dispatched.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

BASELINE Pickleball is not responsible for orders delivered to incorrectly supplied addresses. If you notice an error in your address, please contact us as soon as possible at support@baselinepickleball.com.au.

Delayed or Lost Shipments

While we aim to deliver orders within the estimated delivery timeframes, delays may occasionally occur due to factors outside our control.

If your order appears lost or significantly delayed, please contact us at support@baselinepickleball.com.au and we will assist you.

Damaged Parcels

If your order arrives damaged, please contact us promptly with photos of the packaging and products so we can investigate and assist with a resolution.

International Shipping

At this time, BASELINE Pickleball primarily ships within Australia. If international shipping becomes available, shipping rates and delivery estimates will be displayed at checkout.