Shipping policy

Shipping Policy

This Shipping Policy applies to purchases made from BASELINE Pickleball, operated by Excelsior Industries Pty Ltd (ABN 79 691 092 510).

Thank you for shopping with BASELINE Pickleball.

We currently ship Australia-wide.

Processing Times

Orders are typically processed and dispatched within 1–2 business days after payment has been received.

During peak periods, promotions, public holidays, or product launches, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Estimates

We offer the following shipping options within Australia:

Standard Shipping: $10 AUD
Express Shipping: $15 AUD

Estimated delivery times:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary depending on your location, carrier operations, weather conditions, and other circumstances outside our control.

Shipping Carriers

Orders are shipped using trusted Australian carriers, including Australia Post and selected courier partners.

Tracking information will be provided once your order has been dispatched.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is supplied, delivery delays or additional shipping charges may occur.

If you notice an error in your shipping address, please contact us as soon as possible at support@baselinepickleball.com.au. While we will make reasonable efforts to update address information before dispatch, we cannot guarantee changes can be made once an order has been processed.

Delayed or Lost Shipments

While we aim to deliver all orders within the estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control.

If your order appears lost or significantly delayed, please contact us at support@baselinepickleball.com.au and we will work with the shipping carrier to investigate the issue.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the packaging and products. We will assess the issue and provide an appropriate resolution in accordance with Australian Consumer Law.